Consultation Fees
Consultation fees are non-refundable once your consultation has been reviewed by a medical provider. If your consultation has not yet been reviewed, you may request a full refund.
- Before provider review: Full refund available upon request.
- After provider review: No refund, as medical services have been rendered.
Subscription Cancellations
You may cancel your subscription at any time. Your access will continue through the end of your current billing period.
- No partial-month refunds for unused subscription time.
- Cancellation takes effect at the end of the current billing cycle.
- You may reactivate your subscription at any time.
Product Orders
Due to the nature of prescription and health products, refund eligibility depends on the order status:
- Before shipment: Full refund available upon request.
- After shipment: Refunds are not available for prescription medications that have been shipped due to health and safety regulations.
- Damaged or incorrect items: Contact us within 48 hours of delivery for a replacement or refund.
How to Request a Refund
To request a refund, please contact our support team with:
- Your order number or consultation reference
- The reason for your refund request
- Any supporting documentation (photos of damaged items, etc.)
Approved refunds are typically processed within 5–10 business days and returned to your original payment method.
Contact Us
For refund requests or questions about our cancellation policy, email us at support@happymd.co.
Last Updated: March 2026