Telehealth Services Consent

Telehealth involves the delivery of healthcare services using electronic communications, information technology, or other means between a healthcare provider and a patient who are not in the same physical location.

This may include consultation, diagnosis, treatment, transfer of medical data, and education using interactive audio, video, or data communications.

• You have the right to withdraw consent at any time without affecting your right to future care.
• You have the right to request an in-person visit instead of telehealth.
• All existing confidentiality protections, including HIPAA, apply to telehealth services.
• You have the right to access your medical records generated during telehealth interactions.

• Technology failures may interrupt or prevent your telehealth session.
• Despite reasonable efforts, information transmitted may be insufficient for appropriate medical decision-making.
• Delays in evaluation or treatment could occur due to technology issues.
• In rare cases, the provider may determine that telehealth is not appropriate and may recommend an in-person visit.
• Telehealth is not appropriate for emergency situations. If you are experiencing a medical emergency, call 911.

Our telehealth services may be conducted via:

• Secure video conferencing — HIPAA-compliant video sessions with your provider.
• Phone consultations — Audio-only sessions when video is unavailable or unnecessary.
• Secure messaging — Asynchronous communication through our encrypted patient portal.

Your consent for telehealth services remains valid for the duration of your treatment relationship with happyMD unless you revoke it in writing. You may revoke consent at any time by contacting us at support@happymd.co.